Account & Data Deletion
You can delete your BikeZap account and your personal data. You do not need to give a reason, you will not be charged a fee, and you will not be asked to talk us out of it.
- Send us one email from the address on your account — that is all.
- Your account and personal data are deleted within 30 days, and your listings stop appearing immediately.
- Our copy of your data in routine backups is overwritten within 90 days.
- There is no charge and no "cooling off" period.
1. How to request deletion
Option A — from the app
Open BikeZap → Settings → Delete Account. Your phone's browser will open this page with the request form below. Fill it in and send.
Option B — by email (works if you cannot sign in)
Send an email to microuserme@gmail.com with the subject line:
Account Deletion Request — BikeZap
And include the following in the body:
- the email address you registered with BikeZap, and
- the phone number on your account, and
- the words "please delete my account and all my data".
That is all we need. We do not ask you to fill in a form, call a call centre, answer a questionnaire, or prove your identity beyond confirming the email on the account.
If you have lost access to the email registered to your account, email us from a different address with your registered phone number and the words "please delete my account". We will verify you using the phone number on file and then process the request. We will not ask you for your password — we do not have access to it.
We will never ask you for your password, OTP, UPI PIN, card number or bank details in order to delete your account, and we will never charge you a "cancellation fee" or ask you to clear a pending amount before we delete it. If anyone claiming to be from BikeZap asks for those, it is a scam. Do not share them. Report it to microuserme@gmail.com.
2. What we delete
When your deletion is processed, we permanently remove the following from our live systems:
| Data | What happens to it |
|---|---|
| Your account — name, email address, phone number, WhatsApp number, city, address, bio and profile photo | Permanently deleted |
| Your sign-in credentials | Your authentication account is deleted and can no longer sign in to BikeZap |
| Every listing you have posted — bikes for sale, bikes for rent, and marketplace items in all categories | Deleted and removed from search, from browse, and from the map |
| Every photograph you uploaded, including listing photos, your profile photo, and any identity document you shared for seller verification | Deleted from storage |
| Your chat conversations and message history, and the unread counts attached to them | Deleted |
| Sales enquiries and offers other people sent you, and offers you sent to others | Deleted |
| Bookings, rental hand-over records and condition notes | Deleted |
| Ratings and reviews you wrote | Deleted |
| Your account's list of blocked users | Deleted |
| Your notification history and device push token | Deleted, and the device stops receiving BikeZap notifications |
| Your push notification token | Deleted |
| Your data stored only on your device — saved listings, your expense and fuel records, your emergency contacts | These were never on our servers. Uninstalling the app removes them. If you want them removed earlier, clear the app's storage or delete the app |
Your listings disappear from the app as soon as we process the request, so other users can no longer find or contact you.
3. What we keep, and why
A small number of records cannot be deleted immediately, because Indian law requires us to retain them, or because keeping them protects you and other users. We keep the minimum, and we keep it for the shortest lawful period.
| Record | Why we keep it | How long |
|---|---|---|
| Internal audit logs of moderator actions, and fraud-prevention flags on accounts banned for abuse | We are required to be able to show who took what action and when, and to stop banned people returning under a new account | Up to 24 months for audit logs; as long as needed for fraud prevention on a banned account |
| Records of accounts permanently banned for fraud, or involved in a confirmed criminal case | So the person cannot simply re-register under a new account, and so we can support a police investigation or a legal proceeding | As long as needed for that purpose |
| Evidence attached to a report of illegal content or an active fraud investigation | To complete the investigation and to cooperate with law enforcement if required | Until the matter is closed, plus any period a law requires |
| Internal audit records of moderation actions we took against your account | To show we acted consistently and fairly, including if you appeal or a regulator asks | Up to 24 months |
| Aggregate, de-identified counts — for example "12 listings removed" with no identifying information | To understand how the marketplace is being used and to reduce abuse. It cannot be linked back to you | Indefinitely |
Anything we do retain is not used for marketing, is not sold, and is not used to show you advertising. The accounting record contains your name, email and the amount — nothing about what you listed or who you spoke to.
4. Timelines
| Stage | Time |
|---|---|
| We acknowledge your request by email | Within 48 hours |
| Your listings are hidden and your account is closed to new activity | Within 24 hours of the request |
| All live personal data deleted from our systems | Within 30 days of the request |
| Data in routine backups overwritten | Within 90 days |
| Confirmation email that deletion is complete | When it is complete, within the 30-day window |
These timelines are consistent with our commitment in the Privacy Policy, and they meet the requirements of the Digital Personal Data Protection Act, 2023.
5. Things to do before you delete
- Finish anything in progress. Active rentals, bookings, hand-overs, unpaid amounts and disputes between you and another user are your responsibility to resolve before deletion. Once your account is closed we may not be able to help, and we cannot act as a party to the dispute.
- Save anything you want. If you want copies of your chats, listings, expense records or receipts, download or screenshot them first.
- Do not delete a disputed account to escape a claim. If you are in a dispute with another user, contact us at microuserme@gmail.com before you delete, so we can preserve the relevant records while we help.
- Download your data first if you want it. Email us to request a copy of your personal data before deletion — see section 9 of the Privacy Policy.
6. What deletion does not affect
- It does not cancel any obligation you have to a buyer, renter, landlord, employer or service provider. Deleting your account does not cancel a contract you have already entered into.
- It does not erase anything from a record we are legally required to keep, as described in section 3.
- It does not affect any money you are owed, or owe, by another user. BikeZap does not hold, process or refund any payment, because it charges no fee and never handles money on your behalf.
- It does not remove a warning or a moderation note already shown to other users.
7. Re-registering
You may create a new account after deletion. It will be a new account with no listings, no messages, no ratings and no verified-seller badge — none of the old data comes back. If your previous account was permanently banned, we will not allow you to re-register, and we may decline a request we believe is an attempt to evade a ban.
8. Deleting a specific item instead of your whole account
If you only want to remove one listing, one photo, a chat, or your reviews, you can usually delete it yourself without deleting your account: open the listing or the chat and use the delete option, and remove individual photos from a listing before you save it. Ask us at microuserme@gmail.com if you need something removed that you cannot remove yourself, and we will do it.
9. Contact
Email: microuserme@gmail.com
Subject: Account Deletion Request — BikeZap
Phone / WhatsApp: +91 78978 97500
Address: Abhay Soni, Lucknow, Uttar Pradesh, India
Support hours: Monday–Saturday, 10:00–19:00 IST
Response time: acknowledged within 48 hours, deletion completed within 30 days
Write in English or हिन्दी — whichever is easier for you. We do not require any particular format. A single message telling us which account to delete is enough.